About us and FAQs

About Us and FAQ's

Frequently Asked Questions

Q: What are your contact details?
2Crafty
PO Box 131

Ramsgate NSW  2217
M: 0414305316
W: www.2crafty.com.au

E: salesat2Crafty@optusnet.com.au
ABN: 83 003 403 466

Q: Do you offer local pick up?

A: Yes, I do offer local pick up, which is from my residential address, so information will be given upon request.  I reside in Sylvania Waters. 

Q: Do you ship internationally?

A: Yes we do, shipping costs can be viewed on our shipping page.

Q: What payment options do you have?

A: For online orders we accept Credit Card, (no Amex or Diners) PayPal and Bank Transfer.  Please note that Paypal allows payment via their site using your Mastercard or Visa if you don’t have a Paypal account. 

Our Bank Transfer details are:
   Bank: Commonwealth Bank
   BSB: 062283
   Account Number: 10202047

   Account Name: 2Crafty
   Reference Number - Your name & order number

Please note all orders must be paid for within 5 business days or the order will be cancelled unless prior arrangement regarding payment has been made.

Q: Is your site secure?

A: Yes. Our site uses the highest encryption and security available for your protection. We do not store your payment information on our site so you can check out in confidence using PayPal.

Shipping and Returns Policy

All Chipboard is cut to order, we do not hold stock as we have thousands of designs, therefore most retail orders will take 1-2 days to process.

2Crafty is unable to accept responsibility for lost/missing packages sent via normal parcel post, therefore we only use parcel post with tracking. Should you ask for your parcel to be left where there is no one at home we will not accept responsibility for parcels that go missing.

Returns Mailing Address:
PO Box 131

Ramsgate  NSW  2217

Email Address for all enquiries:
salesat2Crafty@optusnet.com.au

To place an order with 2Crafty  you will need to complete your registration details and a new account will be created. After you have registered you will receive an email confirmation.

Logging in each time you visit our site ensures your shopping cart will be saved for you to return to at a later date.

If for some reason you are unhappy with your purchase please contact us within 48 hours of receiving your order to discuss. Any costs associated with returning incorrectly ordered products will be borne by the customer.

All items made available for sale are brand new and packed carefully, if for some reason there is damage during transport please contact us to arrange a return or replacement product. We make every effort to ensure accuracy of the products available on the website however occasionally a product may be unavailable when you have ordered and paid. Should this occur we refund you the cost of this missing item immediately.

Website Security, Privacy and Credit Card Policies

Introduction

2Crafty regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all users, and conforms to Internet privacy standards.

Collection of Information

In order to use our website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including e-mail. Any information collected by 2Crafty is collected via correspondence from you.  This may be via the telephone, e-mail, mail or directly through our website.

Use of Collection Information

Any details collected from 2Crafty customers is required in order to provide you with our products and/or services, and a high level of customer service. 

Storage of Collected Information

The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at salesat2crafty@optusnet.com.au.

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at salesat2crafty@optusnet.com.au.

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, e-mail, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

2Crafty uses personally identifiable information for essential communications, such as e-mails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional e-mails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at salesat2crafty@optusnet.com.au. You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

2Crafty does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

Links on 2Crafty site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.allaboutscrapbooks.com.au.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by e-mail, or by means of a notice on our homepage.

Security Policy

2Crafty  uses Paypal Payments for its online credit card transactions.
Paypal processes online credit card transactions providing a safe and secure means of collecting payments via the Internet.

A bit about 2Crafty’s journey

We are an Australian owned and operated Laser Cutting business, which designs and manufactures craft items and embellishments.

2Crafty is based in the Southern Suburbs of Sydney and is an on-line Wholesaler and now retailer, offering customers the option of shopping online 24/7.

With thousands of products to choose from, and new releases on a regular basis, we offer all your chipboard needs.  We do our best to stay current with trends and our Design Team offer loads of inspiration.

Like us on Facebook and Instagram to see all things happening at 2Crafty.

And finally, a little bit about us

After attending a Craft Show with her retail business back in 2006 where she was introduced to the world of Laser Cutters, Vanessa and her then partner saw a huge potential and so began the journey of 2Crafty.  Neither were Graphic Designers and over time they learnt the designing tricks and started to create chipboard designs for their store in Bexley, however there was interest from other stores so they embarked into the Wholesale world and 2Crafty became a Wholesale only business, supplying stores both domestically and internationally. 

More and more people started similar businesses and so competition was and still is quite fierce. After 2011, Vanessa decided to take on the business solely and was happy to potter away and see where it went and with the introduction of Personal Die Cutting Machines and then Personal Cutters like Silhouette etc, she thought life in chipboard maybe done, but here we are almost 18 years on and there is still a market for Chipboard. 

With the introduction of the new website in 2023, Vanessa has decided to open 2Crafty to retail customers (especially those in the overseas market who find it hard to purchase) as well as continue to offer a Wholesale Service to her loyal retailers in Australia and Overseas.

Vanessa prides herself on Customer Service and aims to provide the highest level of professional, friendly service coupled with high quality affordable products. If there is ever a problem with your order (we aren't perfect!) please e-mail us so we might have the chance to fix it.

Being a sole trader, with no other staff, other than the ocassional help from her hubby and son, Vanessa operates the business on her own and still after all this time enjoys the day to day cutting, packing and designing and hopes this will continue for quite a while longer.